Refund & Return Policy

1. Digital services

App Ranch sells digital services rather than physical goods, so there is nothing to ship back. Instead of physical returns, this policy sets out when fees are refundable. Where mandatory consumer law in your country gives you stronger rights, those rights apply and are not affected by this policy.

2. Website build slots (the $200 build fee)

The website build fee (for example, the $200 launch slot) pays for a service: our time designing and building your custom site, and reserving one of a limited number of build slots. It is not a purchase of a finished product.

• Once work on your build has started, the build fee is non-refundable, because it pays for time and work already committed and for a slot that was held for you and not offered to someone else.
• If you change your mind before any work has started, contact us and we will refund the build fee in full.
• The build fee is separate from your ongoing subscription. Paying it secures your slot and your build; it does not pre-pay your subscription.

3. Subscriptions (Growth, Core and Hyper Local SEO)

• Your first subscription payment (for example, the Growth plan) is charged in advance before your new site goes live. Once your site is live and the service period has begun, that payment is generally non-refundable because the work and resources for that period are committed.
• After your first month live, you can move down from Growth to Core. Core keeps your site hosted and maintained; Growth adds ongoing improvements and support. Changes take effect from your next billing period.
• You can cancel a subscription at any time from your client portal or by emailing hello@app-ranch.com. Cancellation stops future renewals and takes effect at the end of your current paid period. You keep access until then.
• Subscription refunds outside these rules are considered on a case-by-case basis. If you are unhappy with the service, contact us and we will try to put it right.
• If we charged you after you cancelled, or charged you in error, we will refund the incorrect amount in full.

4. Project and one-off services

For one-off projects, refunds depend on the work completed at the point of your request:

• Before any work has started, you can request a full refund of amounts paid for that project.
• Once work has started, we may retain a fair amount reflecting the time, work, and resources already committed, and refund the remaining balance.
• Deposits and fees for work already delivered and accepted are non-refundable.

5. 14-day cancellation for consumers

If you are a consumer and the law in your country gives you a cooling-off period (for example 14 days), you may cancel within that period for a refund. Where you ask us to begin work during the cooling-off period and we do so with your consent, we may charge for the portion of the service already provided, and the right to cancel ends once the service is fully performed.

6. Purchases made through an AI agent

Orders placed by an AI agent or automated checkout that you authorised are treated the same as orders you place yourself, and the refund rules above apply. In addition:

• If an agent placed an order in your name without your authorisation, contact us promptly and we will investigate and, where appropriate, reverse the charge.
• If an order was duplicated or charged in error due to an automated or agent flow, we will refund the duplicate or erroneous amount in full.
• Refunds are issued to the original payment method used for the purchase.

7. How to request a refund

Email hello@app-ranch.com with your account email, the order or invoice reference, and the reason for your request. We may ask for a few details to verify the purchase.

8. How refunds are processed

Approved refunds are returned to your original payment method through our payment processor (Stripe). After we approve a refund, it is usually issued within 5–10 business days, though the exact timing depends on your bank or card provider.

9. Disputes and chargebacks

If something is wrong with your order, please contact us first — we will almost always be able to resolve it quickly. Raising a chargeback before contacting us can delay a resolution.

10. Changes to this policy

We may update this Refund & Return Policy from time to time. The version in effect at the time of your purchase applies to that purchase. We will update the date above when we make changes.

11. Contact us

Questions about refunds or returns? Email hello@app-ranch.com.